HR Concierge Service

Experience streamlined HR operations with the HR Concierge Service.

The OneHR model is transforming university-wide HR collaboration. We’re moving beyond routine tasks to focus on high-level strategic issues, driving impactful change. Our HR Concierge Service exemplifies this by offering dedicated transactional and specialized HR support for your college or division’s needs.

What Are The Benefits For My College/Division?

The HR Concierge Service offers your college or division dedicated, efficient, and consistent HR support, freeing your team for strategic work and ensuring seamless operations. Some of the benefits include:

Dedicated Service

The HR Concierge Service would provide you with a dedicated HR professional who would work directly with you in providing expert human resource transactional support, reduce or eliminate the burden for campus to recruit, hire, and train HR support staff on an ongoing basis.

Assistance With Routine Tasks

The HR Concierge would handle your human resource transactions from start to finish, providing one consistent point of entry for transactional requests. Free up capacity for campus HR offices to focus on higher level strategic work such as workforce planning, performance management, and employee relations.

Critical HR Support

The HR Concierge Service can provide critical HR support on an ad hoc or temporary basis, seamlessly filling gaps when team members are on leave.

A Single Point of Contact

The HR Concierge Service provides a single point of contact, simplifying communication and ensuring efficient handling of all your HR needs.

Staying Updated

The HR Concierge Service manages PeopleSoft/PeopleAdmin updates for your department, saving you time and effort.

Standardized Transactions

The HR Concierge Service standardizes HR transactions across departments, ensuring uniformity and reducing errors.

What Our Campus Partners Are Saying

“I would recommend HR Concierge Services to other colleges. It’s been great to have a partner in UHR to reach out to when we do have unexpected needs or increases in workloads.”

Shane Jarvis
Assistant Dean for Finance and Business
College of Natural Resources

“I would recommend the HR Concierge Services, especially to smaller departments when you are anticipating higher volume in transactions. The Concierge Service can be very beneficial. We were short staffed and it helped us get our transactions processed in a timely way.”

Felicia Womack
Assistant Dean for Budget and Administration
College of Design

I Am Interested, Tell Me More

The HR Concierge Service is available to any college, division, or department on a full-time, part-time, or ad hoc basis.

Standard transactional services include but are not limited to:

Initiate PA Actions (postings, hiring proposals, job description changes, abolish positions, create new positions, and salary actions)
Initiate JAR Actions (new hires, job and pay changes)
Provide support for recruitment logistics, dispositioning of candidates, etc.
Processing large batch HR actions

Try Our Pilot Program

Evaluate the HR Concierge Service with a 6-month, cost-free trial to see the benefits firsthand.

Program Funding Model

First 6-Months	After 6-Month Pilot
UHR will fully fund the position during the six-month pilot phase.	After the pilot, full opt-in will involve a cost-share of the position’s salary and benefits, with the college/division funding the FTE percentage required for their transactions.

This Sounds Great. How Do We Get Started?

Getting started is easy. Please contact Bernadette Clarke (HR Service Center Manager, brclarke@ncsu.edu) or Margaret Erickson (Assistant Vice Chancellor, Total Rewards, meericks@ncsu.edu) to schedule an orientation. During this meeting, we’ll discuss your HR needs, build a service portfolio, and finalize your pilot program with a tailored MOU.

During your pilot, your HR Concierge Coordinator will provide monthly reports on transactional work and service level metrics. After the pilot period, if you’re ready to fully opt-in, we’ll arrange a meeting to review FTE utilization and cost-share details.

Making HR Simpler, Together

Discover how the HR Concierge Service can streamline your operations and empower your team to focus on what matters most.